Sales Tax and Shipping Information for Lisas Natural Herbal Creations
SALES TAX
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Lisa's Natural Herbal Creations is required to collect sales tax solely within the state of Utah, in accordance with local tax regulations.
SHIPPING
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For all domestic and international shipments, we exclusively utilize the United States Postal Service (USPS). Our choice to partner with the USPS is driven by their consistent ability to provide the most economical shipping solutions, ensuring cost-effective delivery for our valued customers.
PRIVACY STATEMENT
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SECTION 1 - WHAT DO I DO WITH YOUR INFORMATION?
When you make a purchase from Lisa's Natural Herbal Creations, we collect essential personal information to facilitate your order and enhance your shopping experience. This includes your name, billing address, shipping address, email address, phone number, credit card/payment details, and if you create an account, your username and password. This data is critical for several key purposes:
- To keep you informed about your account and order status.
- To efficiently address your requests, including processing refunds and handling complaints.
- To securely process payments and actively prevent fraudulent activities.
- To establish and manage your account within our online store.
- To fulfill our legal obligations, such as accurately calculating taxes.
- To continuously improve our product offerings and overall store experience.
- To send you relevant marketing messages, but only if you explicitly opt to receive them.
When you complete a purchase, we gather your name, address, and email address as part of the transaction process.
Should you choose to create an account, we will securely store your name, address, email address, and phone number. This information simplifies future purchases by pre-populating the checkout form. You have full control to edit or update this information at any time through your account dashboard.
We retain your information for as long as necessary to fulfill the purposes for which it was collected, and in compliance with any legal retention requirements. For instance, order information, including your name, email address, and billing and shipping addresses, is stored for four years to meet tax and accounting regulations. You may request earlier deletion of your data at any time.
We also store product reviews that you choose to submit. Your feedback through reviews is highly appreciated as it assists other customers in making informed decisions about our products, enhancing their shopping experience. We extend our gratitude to those who contribute reviews.
SECTION 2 - CONSENT
Communication
If you opt-in to receive our emails, we may use your personal information to provide you with product updates or marketing communications that we believe will be of interest to you. While we aim for a twice-a-month email schedule, this frequency may occasionally vary.
You retain the right to opt-out of receiving emails from us at any time by clicking the unsubscribe link conveniently located at the bottom of our emails.
Your communication preferences are stored upon sign-up, allowing us to tailor our email correspondence to your preferences. This data is maintained until you request its removal.
We also maintain a log of some of our communications with you. These logs are utilized to refine our marketing strategies and improve interactions with both you and other customers. For example, if an email campaign proves unpopular, we use that insight to adjust future communications. These logs are retained until you request the removal of your data.
Analytics
Like many online platforms, we collect non-identifying information, such as browser type, language preference, referring site, and the date and time of each visitor request. This data helps us understand how our website is used, enabling us to make continuous improvements.
SECTION 3 - DISCLOSURE
We may disclose your personal information if legally mandated to do so, or if you are found to be in violation of our Terms of Service.
The information we collect from you when you register, make a purchase, subscribe to our newsletter, participate in a survey or marketing communication, browse our website, or use other site features is utilized in the following ways:
To personalize your experience, allowing us to deliver content and product offerings that align with your interests.
To continually enhance our website, ensuring it better serves your needs.
To improve our ability to respond effectively to your customer service inquiries.
To manage contests, promotions, surveys, or other site features.
To expedite the processing of your transactions, including those requiring credit card details.
To send periodic emails regarding your order or information about other products and services.
SECTION 4 - SHOPIFY
Our online store, Lisa's Natural Herbal Creations, operates on the Shopify Inc. platform. Shopify provides the e-commerce infrastructure that enables us to offer our products and services to you.
Your data is securely stored within Shopify’s robust data storage systems, databases, and general application environment. They maintain your data on a secure server, protected by a firewall.
Payment:
If you opt for a direct payment gateway to finalize your purchase, Shopify securely stores your credit card data. This information is encrypted using the industry-standard Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is retained only for the period necessary to complete your transaction, after which it is deleted.
All direct payment gateways adhere to the stringent standards established by PCI-DSS, managed by the PCI Security Standards Council, a collaborative effort of leading brands such as Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements are crucial in ensuring the secure handling of credit card information by both our store and its service providers.
For more detailed information, we encourage you to review Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or their Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
Generally, the third-party providers we utilize will only collect, use, and disclose your information to the extent required for them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, operate under their own distinct privacy policies concerning the information we are obliged to provide them for your purchase-related transactions.
For these specific providers, we highly recommend that you review their privacy policies to understand how your personal information will be handled.
It is important to note that some providers may be situated or have facilities in a different jurisdiction than either you or us. Consequently, if you proceed with a transaction involving the services of a third-party provider, your information may become subject to the laws of the jurisdiction(s) where that service provider or its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway in the United States, the personal information used to complete that transaction might be subject to disclosure under United States legislation, including the Patriot Act.
Once you depart from our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links within our store that direct you away from our site, please be aware that we are not responsible for the privacy practices of other websites. We encourage you to review their respective privacy statements.
SECTION 6 - SECURITY
To safeguard your personal information, we implement reasonable precautions and adhere to industry best practices, ensuring it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, it is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage can guarantee 100% security, we comply with all PCI-DSS requirements and implement additional generally accepted industry standards to protect your data.
SECTION 7 - COOKIES
Below is a list of the cookies we employ, provided to allow you to make an informed choice regarding their use:
_session_id: A unique, sessional token that enables Shopify to store information about your session (e.g., referrer, landing page).
_shopify_visit: Holds no data, persists for 30 minutes from the last visit, and is used by our website provider’s internal statistics tracker to record the number of visits.
_shopify_uniq: Holds no data, expires at midnight (relative to the visitor) of the next day, and counts the number of visits to a store by a single customer.
cart: A unique token, persistent for 2 weeks, used to store information about the contents of your shopping cart.
_secure_session_id: A unique, sessional token.
storefront_digest: A unique, indefinite token used to determine if the current visitor has access if the shop is password-protected.
SECTION 8 - AGE OF CONSENT
By using this site, you affirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have granted us consent to allow any of your minor dependents to use this site.
SECTION 9 - General Data Protection Regulation (GDPR)
The GDPR mandates that businesses protect the personal data and privacy of European Union citizens for transactions within EU member states. It also governs the exportation of personal data outside the EU.
If the GDPR applies to you because you are located in the European Union, you are entitled to specific rights under data protection laws concerning your personal data:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
The exercise of these rights is subject to specific rules and conditions. You can learn more about these regulations and your rights through the European Commission.
SECTION 10 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to amend this privacy policy at any time; therefore, we encourage you to review it periodically. Any changes or clarifications will become effective immediately upon their publication on the website. Should we make significant revisions to this policy, we will provide notification here to ensure you are aware of what information we collect, how it is used, and under what circumstances, if any, it is disclosed.
In the event that our store is acquired by or merges with another company, your information may be transferred to the new owners to ensure the continued provision of products and services to you.
QUESTIONS AND CONTACT INFORMATION
For any inquiries regarding your personal information, including requests to access, correct, amend, or delete data, to register a complaint, or for additional information, please contact our Privacy Compliance Officer via email at lisa.maw@comcast.net or by mail at:
Lisa's Natural Herbal Creations
[Re: Privacy Compliance Officer]
1432 Childs Ave Ogden Utah US 84404
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